Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding agreement between you and Ozark Intelligence, LLC, a Missouri limited liability company (“Ozark Intelligence,” “we,” “us,” or “our”). They apply whenever you visit ozarkintelligence.com (the “Website”), take our AI Readiness Assessment, submit a form, subscribe to our newsletter, or engage us for consulting work.

By using the Website or engaging our services, you confirm that you are at least 18 years old, authorized to enter into these Terms on behalf of yourself or the organization you represent, and agree to be bound by them. If you do not agree, please do not use the Website or engage our services.

2. Definitions

• “Client” means an individual or organization that engages Ozark Intelligence under a Statement of Work or similar written agreement.
• “Deliverables” means the automations, integrations, reports, training materials, prompt libraries, documentation, and other tangible output we produce for a Client under a Statement of Work.
• “Client Data” means information, content, documents, or records that a Client provides to us or that we access on a Client’s systems during an engagement.
• “Services” means the AI consulting, automation, strategy, custom development, training, and related professional services we provide, whether described on the Website or in a Statement of Work.
• “SOW” means a written Statement of Work (or signed proposal with equivalent terms) that defines scope, fees, timeline, and deliverables for a specific engagement.

3. Website Use

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of it. You will not attempt to gain unauthorized access to the Website, probe or scan it for vulnerabilities without written permission, circumvent rate limits, scrape content for resale, introduce malware, or impersonate any person or entity.

We reserve the right to block, throttle, or terminate access to the Website at our discretion, with or without notice, for any violation of these Terms.

4. Consulting Services

Ozark Intelligence offers AI consulting services to small and mid-sized businesses, including (without limitation): AI strategy and roadmap development, workflow automation, custom AI solution development, integrations with existing software, hands-on team training, executive briefings, and ongoing retainer support.

Scope, timeline, deliverables, fees, and other commercial terms for any engagement are set out in a signed SOW.

5. Statements of Work

Each engagement is governed by a written SOW that we and the Client sign before work begins. An SOW typically includes: a description of the scope, a list of deliverables, project timeline and milestones, fees and payment schedule, assumptions, out-of-scope items, and any engagement-specific terms. If anything in an SOW conflicts with these Terms, the SOW controls for that engagement.

Scope changes outside the original SOW require a written change order signed by both parties before additional work begins. We will not perform out-of-scope work for free simply because it is “close to” the original scope.

6. Fees, Payment, and Refunds

Fees and payment terms for each engagement are set out in the applicable SOW.

Invoices are due within 15 days of issue. Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower) and may result in pausing active work until the balance is current.

We do not offer refunds on completed milestones. If you cancel a fixed-scope engagement before work begins, we will refund any deposit in excess of the value of work already performed or capacity already reserved, as reasonably determined by us. Retainers can be canceled with 30 days’ written notice and are not pro-rated for the notice period.

7. Client Responsibilities

To keep your engagement on schedule, you agree to: provide timely access to the people, systems, and information we need; designate a single primary point of contact with authority to make decisions; respond to our requests and acceptance reviews within three (3) business days unless otherwise agreed; supply accurate information about your workflows, systems, and data; maintain appropriate backups of any system we integrate with; and comply with the license terms of any third-party software we use together on your behalf.

We may pause project timelines if Client delays prevent us from working productively. Pauses longer than 30 days may result in re-scoping at our then-current rates.

8. Deliverables and Acceptance

We will deliver each milestone in accordance with the SOW. On delivery, Client has five (5) business days to review and either accept the milestone or provide written, specific feedback on items that do not meet the acceptance criteria in the SOW. If Client does not respond within that period, the milestone is deemed accepted.

Accepted milestones are final. Subsequent changes to an accepted deliverable are out-of-scope work and handled via change order.

9. Confidentiality

Each party agrees to treat non-public information disclosed by the other party during an engagement as confidential and to use it only for the purposes of performing or receiving the Services. Confidential information includes Client Data, business strategies, pricing, customer lists, technical configurations, and any information marked or reasonably understood to be confidential.

Confidentiality obligations survive termination for three (3) years, except that obligations relating to trade secrets continue for as long as the information remains a trade secret under applicable law.

10. Intellectual Property

Our pre-existing IP. We retain ownership of all methodologies, frameworks (including the Ozark AI Readiness Score™), tools, templates, prompt libraries, training materials, code libraries, and other intellectual property we develop independently of any engagement. Nothing in an SOW transfers ownership of our pre-existing IP to Client.

Client deliverables. On full payment of all fees due under an SOW, Client receives a perpetual, worldwide, royalty-free, non-exclusive license to use, modify, and distribute the Deliverables within Client’s business. Where an SOW expressly assigns ownership of custom-built Deliverables to Client, that assignment takes effect on full payment.

Client Data. Client retains all rights in Client Data. Client grants us a limited license to access and process Client Data solely to perform the Services.

Feedback. If Client shares suggestions, ideas, or feedback about our Services, we may use that feedback without restriction. Feedback is not confidential.

11. AI Tools and Third-Party Services

Our Services make use of third-party AI models, APIs, and SaaS platforms. These third-party services have their own terms and privacy practices, which we make reasonable efforts to communicate before integration.

AI models can produce inaccurate, incomplete, or biased output. We design Deliverables with appropriate human oversight, testing, and fallback behavior, but Client is responsible for ensuring that AI-generated output is reviewed appropriately before being used for any decision or external communication that could have legal, financial, medical, or similar consequences.

We do not train third-party AI models on Client Data unless Client expressly requests and authorizes that use in writing.

12. AI Readiness Assessment

The Ozark AI Readiness Score™ assessment available on the Website is provided for informational purposes only. Results are based entirely on self-reported answers, are not professional advice, and do not guarantee any specific business outcome. Recommendations are directional: they are intended to facilitate a conversation about potential AI opportunities, not to replace tailored consulting advice.

13. Warranties and Disclaimers

We warrant that Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. Our sole obligation for a breach of this warranty is to re-perform the affected Services at no additional charge, provided Client gives written notice within 30 days of the affected Service being delivered.

EXCEPT FOR THE EXPRESS WARRANTY ABOVE, THE WEBSITE AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST BUSINESS, OR LOST DATA) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO US UNDER THE APPLICABLE SOW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limits apply regardless of the legal theory (contract, tort, or otherwise) and do not limit liability for: (a) a party’s indemnification obligations; (b) breach of confidentiality; (c) gross negligence, fraud, or willful misconduct; or (d) amounts due for Services performed.

15. Indemnification

By Client. Client will defend and indemnify Ozark Intelligence against third-party claims arising out of: (a) Client Data; (b) Client’s use of the Deliverables in violation of the SOW or applicable law; or (c) Client’s breach of these Terms.

By Ozark Intelligence. We will defend and indemnify Client against third-party claims that a Deliverable, as delivered by us and used by Client in accordance with the SOW, infringes a United States copyright, patent, or trademark. This indemnity does not apply to claims arising from Client Data, Client modifications to a Deliverable, or combinations of a Deliverable with other products not supplied by us.

16. Termination

Either party may terminate an SOW for a material breach that remains uncured 15 days after written notice. Either party may terminate a retainer for convenience with 30 days’ written notice.

On termination, Client will pay for all Services performed through the effective date of termination, and we will deliver any completed or partially completed Deliverables. Sections that by their nature are intended to survive termination (including confidentiality, intellectual property, fees due, limitation of liability, indemnification, and governing law) will survive.

17. Non-Solicitation

During any engagement and for twelve (12) months after its end, Client agrees not to solicit for employment or engage as a contractor any Ozark Intelligence employee, contractor, or subcontractor who performed Services for Client, without our prior written consent. General job postings visible to the public are not solicitations under this section.

18. Force Majeure

Neither party is responsible for delays or failures in performance caused by events beyond its reasonable control, including acts of nature, pandemic, war, civil unrest, labor disputes, failures of critical third-party services (cloud providers, AI model APIs, telecommunications), and changes in law. The affected party will notify the other promptly and resume performance as soon as reasonably possible.

19. Governing Law and Disputes

These Terms and any engagement are governed by the laws of the State of Missouri, without regard to conflict of laws principles. The parties will first attempt to resolve any dispute through good-faith negotiation. If negotiation fails, the parties agree to the exclusive jurisdiction of the state and federal courts located in Greene County, Missouri, and waive any objection to venue there.

Each party waives its right to a trial by jury for any dispute arising out of or related to these Terms or any engagement.

20. Modifications to These Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent changes. Material changes will be noted on this page and, where we have a current email address for a Client, communicated by email. Continued use of the Website or ongoing engagement after changes take effect constitutes acceptance of the updated Terms.

21. General Provisions

Independent contractor. We perform Services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Assignment. Neither party may assign these Terms or an SOW without the other party’s written consent, except that either party may assign them to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Notices. Notices must be in writing and sent to the email addresses the parties designate. Notices to us go to info@ozarkintelligence.com.

Severability. If a provision is held unenforceable, the rest of these Terms remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire agreement. These Terms, together with any SOW, constitute the entire agreement between the parties regarding their subject matter and supersede all prior discussions.

Waiver. A waiver of any provision must be in writing and is effective only for the instance described.

22. Contact

For questions about these Terms, write to us at info@ozarkintelligence.com.

Ozark Intelligence, LLC: Springfield, Missouri.